Questions, answered

No. WordPress, Squarespace, Wix, Shopify, Webflow, most builders, plus static and custom sites. We’ll confirm what’s possible during onboarding: some builders limit what anyone can change.

A maintenance package isn’t the right start. We don’t build sites from scratch. Get in touch and we’ll point you to someone who does, then take over once it’s live.

Onboarding email within 1 business day of purchase. Once we have access: baseline audit in 3–5 business days, first maintenance pass in 5–10, depending on package.

A new admin user for us (not your own login), domain and hosting access if you want expiry monitoring, your logo and brand colors if you have them, and a short intake form.

No. Onboarding, the baseline audit, and monitoring setup are included.

Yes. The Site Health Audit is $250. Start a package within 30 days and we credit the full amount toward your first month.

Text, images, pages from existing templates, menus, hours, prices, forms, seasonal banners, and small layout tweaks in your current theme. New design, new templates, or custom code gets a quote.

New builds, full redesigns, logos and brand identity, custom software, paid ads, bookkeeping, legal or accounting advice, phone answering, and third-party costs (hosting, domains, licences). Full lists are on each pricing card.

We’ll estimate first. Extra hours are $85, billed only with your written approval. If you’re consistently over, a higher tier is usually cheaper.

No. Each month starts fresh. We reserve the capacity whether you use it or not.

Any time. Upgrades start immediately with a prorated charge. Downgrades start at your next billing date.

Yes. An extra site on the same plan is 60% of your package price.

Ask. If it’s adjacent, we’ll usually take it on. If not, we’ll say so and try to recommend someone.

Monthly plans charge today, then the same calendar day each month. Annual plans charge once and save two months. Stripe handles payment. We never see your card. Receipts arrive by email.

Yes. No minimum term, no cancellation fee. Service continues to the end of the period you’ve paid for.

Full refund within 14 days of your first payment. After that, the current period isn’t refundable, but you keep service until it ends. One-time projects have their own terms: see the Refund & Cancellation Policy.

Use the billing portal link in your welcome email and receipts. Or email [PLACEHOLDER: support email] and we’ll handle it.

Where required. Tax is calculated at checkout from your billing address and shown before you pay.

Stripe retries over several days and emails you. We’ll reach out too. If it isn’t resolved within [PLACEHOLDER: grace period], we pause work. Nothing is deleted, and backups continue.

No. Please don’t send them. Create a separate admin user for us with the minimum permissions. You can revoke us instantly.

In a dedicated password manager, limited to people on your account. We delete or revoke them when the engagement ends.

We revoke access, hand over credentials we hold in your name, and delete ours. Project records stay for [PLACEHOLDER: data retention period]. See the Privacy Policy.

Always. Restore point before updates or edits, plus weekly off-site backups with 30-day retention. If a change breaks something, we roll it back and tell you.

Maintenance lowers the risk; it doesn’t eliminate it. We triage immediately, restore from a clean backup where we can, and write up what happened. Large-scale cleanup beyond restore is quoted separately.

You do. On payment, design files, copy, and page changes are yours. Domain, hosting, and accounts were always yours. We hand over source files on request.

2 business days on Foundation, 1 on Momentum, same day on Partner for requests before 3:00 PM [PLACEHOLDER: business time zone]. Site-down: 1 business day, 4 hours, and 2 hours respectively.

Email. It leaves a written record. Partner clients also get a quarterly call.

Yes. A one-page report each month: updates, findings, fixes, hours used, and what we’d do next.

Standard hours are [PLACEHOLDER: business hours], [PLACEHOLDER: business time zone], Monday to Friday, excluding US federal holidays. After-hours emergency coverage is a $99/mo add-on.

On-page SEO (titles, metas, headings, alt text, internal links, Search Console) is in Momentum and Partner. We don’t run paid ads, sell links, or promise rankings.